Refund & Return Policy

Our Commitment to You

At NUVARI, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 30 days from the date your order is delivered to request a return. After 30 days, we are unable to accept returns or exchanges.

Eligibility

To be eligible for a return, your item must meet the following conditions:

Item must be unused and in the same condition you received it
Item must be in its original packaging
Item must include all original parts, accessories, and documentation
You must have a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Items that have been assembled, modified, or show signs of use
Items damaged due to misuse or improper installation
Final sale or clearance items
Items returned more than 30 days after delivery

How to Start a Return

To initiate a return, please contact us at nuvarishop@outlook.com with:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the item if it arrived damaged or defective

Our team will respond within 1–2 business days with return instructions and a return shipping label where applicable.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the credit.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

Check your bank account again
Contact your credit card company — it may take time before your refund is officially posted
Contact your bank — there is often a processing time before a refund is posted
If you've done all of this and still haven't received your refund, contact us at nuvarishop@outlook.com

Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service. NUVARI is not responsible for returns lost in transit.